Customer Service

At Prism Casino, we know that a top-notch gaming experience goes beyond just great games and big bonuses. Since our launch in 2002, we’ve built a trusted platform with a wide range of online casino games like slots, blackjack, and video poker, all optimized for mobile play. Operating under a Costa Rica license, we prioritize player safety and satisfaction. That’s why our 24/7 customer support stands out as a cornerstone of our commitment to you. Whether it’s a quick question or a complex issue, we’re here to help at any hour, ensuring you feel confident and valued every time you log in.

Security and Fairness You Can Count On

Your peace of mind is non-negotiable at Prism Casino. We use 128-bit SSL encryption to protect your personal data and transactions, keeping your information secure from start to finish. On top of that, our games are powered by certified Random Number Generators (RNGs) and regularly audited by Technical Systems Testing (TST) to guarantee fair and unbiased results. When you play with us, you’re playing on a platform that prioritizes integrity alongside entertainment.

How to Reach Our Support Team

No matter the time of day, Prism Casino offers multiple ways to get the help you need. We’ve made it simple and fast to connect with our dedicated support team so you can focus on enjoying your gaming experience. Check out the options below to find the best fit for your needs.

Live Chat Support : Available 24/7 for instant help. Just click the “Live Chat” button on our support page , enter your name, account number or email, and your question. A friendly agent will be with you in moments.
Email Support : For general questions, reach out to support@prismmails.com . If you need to submit documents, send them to documents@prismcasino.com for quick processing.
Phone Support : Prefer to talk? Call our toll-free US line at 1-866-887-7476 or our UK line at 0-800-917-7272. You can also fax us at 1-866-369-0548 for any urgent paperwork or inquiries.

At Prism Casino, we’re fully committed to delivering exceptional customer service. Our goal is to ensure every interaction is smooth, every question is answered, and every gaming session is as enjoyable as possible.